Before you buy & after-sales support

Monthly subscriptions

All plans are billed monthly. The page shows the original monthly price and a limited-time 50% discount. Confirm the discounted billing periods and subsequent renewal arrangements before ordering; the discount is not permanent. Orders are agreed through consultation; this website does not accept payments or activate accounts automatically.

Domains and accounts

First-year registration is included where a domain gift is listed in the selected plan. Registration outside the gift and subsequent domain renewals cost extra. Confirm the name, availability, ownership and renewal quotation before activation. Domain ownership remains with the lawful holder. Customers need lawful domain use and DNS access. Account counts refer to email addresses in the plan; independent member logins, primary mailbox counting and permission isolation must be specified in the delivery scope.

During an active subscription, there is no additional account fee for the 1 account included with Starter or the 10 accounts included with Team. Accounts above those limits cost CN¥40 per account per year, billed separately from your monthly plan. Business includes unlimited email accounts with no additional account fee. The plan subscription fee and sending allowance still follow your selected plan.

Plan-wide monthly allowance

The monthly allowance is shared across the entire plan, not granted to each account. The activation information must explain cross-account metering, monthly reset dates and time zones, multiple-recipient counting, overages, and account and domain setup. The boundaries of unlimited Business accounts and sending must be agreed in writing; they do not override third-party rate, resource or anti-abuse restrictions.

Responsible business communication

Spam, phishing, fraud, impersonation, unauthorized bulk sending and evading provider limits are prohibited. Customers are responsible for lawful recipient sources and appropriate authorization.

Third-party services and delivery

Webmail activation depends on provider approval and usable quotas, with sending and receiving tested at handover. Providers may impose daily or rate limits. Reputation, content and recipient policies also affect delivery and inbox placement; delivery of every message is not guaranteed.

Renewal, expiry and changes

Before ordering, agree subscription dates, renewal reminders and deadlines, expiry access or suspension, upgrade charges, cancellation and refunds. Published monthly prices do not imply automatic renewal or unagreed refunds.

Data retention and handling

Before ordering, specify storage, attachment limits, backup and migration responsibilities, and export, retention and deletion after suspension or termination. No retention period, unlimited storage, continuous backups or free service forever is implied.

Handover, support and fee boundaries

Before ordering, define deliverables, the scope, channels and hours of basic, standard and priority support, and whether one-time setup or extra configuration is included in the monthly fee. Priority support does not promise a response or resolution deadline.